Business, Telecommunications, Call Centers, Software
See Also:
- Offers PC-based training and assessment programs for call centers and a number of other industries.
- Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
- Vendor of scripting software for call centers.
- Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
- Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
- Call center wallboard software for supervisors and agents, broadcasting real-time call center statistics, custom messages and alerts.
- Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
- IVR Software and IVR Servers for small / medium business applications.
- Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
- The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
- A software developer, VAR, and partner covering both the call center and help desk industries.
- Offers monitoring and agent evaluation software.
- Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
- Provider of management information systems for center-based automatic call distribution systems.
- Provides industry specific software solutions for use with 3Com's NBX Voice System.
- Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
- Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
- Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.
- Offers predictive dialing, telemarketing and call center software solutions.
- Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
- Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
- Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
- Offers comprehensive software and services for customer interaction management.
- Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
- Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
- Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
- Specializes in delivering predictive dialing software to medium and large call centers.
- Provider of instant callback tools for CRM designed to improve customer loyalty.
- Provider of systems development software and integration solutions for customer service contact centers.
- Offers a range of call center software tools for forecasting and staffing.
- Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
- Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
- Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS).
- Provides test tools, development and testing services for call centers, communication networks and network devices.
- Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
- Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
- Producer of customer call center and telephony integration software.
- Customer Relationship Management (CRM) software solutions aimed at the telecommunication and banking markets.
- Offers call center and help desk software to aid monitoring and evaluation.
- The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
- Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
- Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
- A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
- Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
- Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
- Provider of call center technology, including software, predictive dialer systems, and web development products.
- Provides a complete management system to optimize contact and processing centers.
- Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
- Offers an IVR helpdesk call center application, which can be provided in either French or English.
- Provides software for agent monitoring and call recording.
- Distributor of business management solutions for the call center industry.
- Provides Directory Assistance software for telecommunications call centers.
- Provides workforce planning tools for call centers, including schedule agents and performance analysis.
- Provides on-hold music and message digital announcement software.
- Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
- Provider of Call Center recording and quality audit solutions.
- Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
- Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
- Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
- The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
- Offers a range of web based call center management tools.
- Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
- Offers Windows software capable of removing the phone numbers contained in a DNC list.
- Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
- Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
- Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
- Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
- Provides a range of call center software utilities.
- Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
- Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
- Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
- Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
- Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
- Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
- Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
- Provides computer telephony applications, including call center management software, predictive dialers and voice self service.
- Developers and implementers of complete contact center software solutions.
- Contact center voice, screen, call recording and monitoring software solutions.
- Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
- An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
- Provides established predictive dialing and interactive communication software for the call center environment.
- Offers workforce management software for customer contact centers.
- Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
- Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
- Specializes in Computer Telephony and E-Commerce solutions software.
- Offers complete customer contact solutions, supporting multiple channels and including voice, e-mail, web, wireless and VoIP.
- Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
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